1.) I’ve never been to a cycling class... is CycleCast for me?

Yes! Indoor cycling is a fun and accessible way to get fit. Check out the Ride Guide to learn the basics and get going. There are only a few basic moves to learn and setting up the bike is easy.

2.) Can I try CycleCast before I subscribe?

Yes, absolutely! Download the app in the app store and subscribe to try your first 7 days free, risk-free. You won't be charged until your subscription ends and you can opt-out of automatic renewal at any time during your trial.

3.) What kind bike or exercise equipment do I need?

An indoor cycling bike with a weighted flywheel is ideal for riding with CycleCast. They look and feel a bit like an outdoor bike, but obviously they don’t go anywhere. You can either buy one for home, or you can usually find one (or often several) at your local gym.

You can also use an outdoor bike on a stationary trainer or rollers. However, please ensure that your setup supports a full range of motion on the bike and that you are very comfortable standing and sprinting on your setup before attempting to follow along with a CycleCast class!

Finally, you could also use any other type of indoor bike trainer or resistance-adjustable exercise equipment like a recumbent bike or elliptical. You won’t necessarily get the full CycleCast experience as you can’t do all of the movements, but you’ll still get great tunes and an instructor to guide you through intervals.

4.) Do I need my own indoor cycling bike?

No. Owning your own indoor cycling bike is a great way to make getting a cycling workout really convenient. However, CycleCast is on your phone and always with you, so you can take it to your local gym where you’ll usually be able to find available indoor cycling bikes. Many gyms offer cycling classes on a limited schedule, which means that their studio bikes are actually available for your personal use most of the time. Some gyms also have bikes out on the floor with other cardio equipment. Ask around at your local gym if you need help finding an indoor cycling bike.

Still can’t find one? While a purpose-built indoor cycling bike is ideal for CycleCast, there may be other types that work well for you. See the FAQ titled What kind bike or exercise equipment do I need?

5.) Do I need a bike computer or power meter?

No. CycleCast guides riders with perceived level of exertion in addition to RPM and percentage of max heart rate. While it is definitely helpful to have a bike computer, a heart rate monitor, or both, those without them will still get a great workout!

6.) Do I need a heart rate monitor?

No. CycleCast guides riders with perceived level of exertion in addition to RPM and percentage of max heart rate. While it is definitely helpful to have a bike computer, a heart rate monitor, or both, those without them will still get a great workout!

7.) How do I set up my bike?

Check out the Ride Guide for instructions on how to set up your bike.

8.) Where can I download the app?

You can download the app from the Apple App Store here or Google Play Store (coming soon!).

9.) What devices can I get CycleCast on?

CycleCast is currently available on Apple devices with iOS 8 and up and Android devices with Android 4.4 (KitKat) and up.

10.) I am currently injured. Should I work out?

Please consult a doctor to determine whether you’re fit to exercise and use an indoor bicycle. Be safe!

11.) What's the difference between a Beats Ride and a Classic Ride?

In a Beats Ride, the instructor will guide you to ride on the beat. In a Classic Ride the instructor will guide you through time-based intervals.
 

1.) Can I rewind, fast forward, or skip tracks during a class?

Our music licensing doesn’t allow us to implement these features effectively. That said, CycleCast’s playlists are expertly crafted to give you an enjoyable, effective, and safe workout. Don’t like a song? Want to hear more of a certain artist or genre? Let your instructor know by commenting on their profile page.

2.) Can I replay a previous class?

Our music licensing prevents us from allowing you to choose exactly which class you’ll hear. However, we’ll always play an instructor’s most recent class first. After that, you’ll hear a selection of past classes with those you haven’t heard before presented first.

3.) Can I download the classes?

No. At this time, CycleCast only provides streaming content that requires an active internet connection on your device and does not have any downloadable content.

4.) Can I play classes when I’m offline with no internet connection or when my phone is in airplane mode?

No. At this time, CycleCast only provides streaming content that requires an active internet connection on your device.

5.) Is CycleCast adding more instructors?

CycleCast does plan on adding new instructors in the future, so stay tuned! If you are an experienced cycling instructor looking to bring your class beyond the studio with CycleCast, please send a demo recording to instructors@cyclecast.com.

6.) How often is new content published?

We publish new content weekly. The most recent classes will always play first, so tune in each week to catch your favorite instructors' newest classes.

7.) Can I use my own music in the app?

No, CycleCast brings the music so you don’t have to. CycleCast’s instructors create every playlist from scratch to give you the best workout possible. To make music requests, please visit your instructor’s profile page and leave a comment. They’d love to hear from you!

8.) How do I report a problem or get technical support?

For issues involving app crashes or freezes, try uninstalling and reinstalling the app. If that doesn’t solve the current issue, please contact us.

9.) How do I leave feedback or contact the CycleCast team?

You can contact us here.

10.) I'm having playback or connectivity issues. What should I do?

For the best possible experience, we recommend connecting to Wi-Fi if available. This will ensure you're getting the best possible connection when streaming CycleCast rides. If there is no Wi-Fi available, make sure you have a good connection to a wireless data network with a minimum of 2 Mpbs download speed. If the issue persists, please contact us here.
 

1.) Why should I connect CycleCast to Apple Health or Google Fit?

Apple Health and Google Fit provide a way to store and move workout data from CycleCast and gives CycleCast a way to easily pull your latest stats in order to calculate more accurate workout results.

If you have personal fitness info stored in Health (height, weight, age, gender) or Google Fit (height or weight), you can allow CycleCast to pull in that info in order to better calculate the number of calories you burn and the miles you bike. If you have a heart rate monitor that pushes data to Health or Google Fit, your heart rate data can also be used by CycleCast to provide more accurate calorie results.

If you allow CycleCast to push workout data into Health (workouts, active calories, and miles biked) or Google Fit (calories), you can then either track that data in Health or Google Fit, or you can track it through other apps connected with Health or Google Fit, like MyFitnessPal™.

2.) How do I connect CycleCast to Apple Health or Google Fit?

After subscribing, you can connect during the user profile creation process. Select Tap to Pull Health Stats on iOS and Tap to Pull Stats From Fit on Android and follow the instructions to pull any personal stats you have stored in Health or Fit like height or weight as well as allow CycleCast to push workout data to Health or Fit.

If you missed it during profile creation, you can also connect to Health or Fit at any time by selecting Connect to Apple Health or Connect to Google Fit in the Account Settings menu. Follow the instructions and then be sure to return to your User Profile after connecting to pull your latest stats from Health or Fit.


3.) How do I manage my connection to Apple Health?

Once CycleCast and Health are connected, open the Health app and select Sources > CycleCast. Use the toggle switches to manage the data that CycleCast reads from and writes to the Health app.

3.) How do I disconnect CycleCast from Google Fit?

Find Google settings in one of these places (depending on your device): 1.) in your device's main Settings app, select Google or 2.) in a seperate app called Google Settings. Then, under "Services", select Google Fit. From there you can select CycleCast and disconnect it from Google Fit.

4.) I connected CycleCast to Apple Health but my personal stats aren’t updating in my CycleCast User Profile… what’s up?

CycleCast can pull height, weight, gender, and birthdate data you’ve entered in Apple Health to provide more detailed calorie estimates. First, be sure you’ve followed the instructions in How do I connect CycleCast to Apple Health or Google Fit? and that you’ve checked your settings by following How do I manage my connection to Apple Health? Then, go to the User Profile in Account Settings and select Tap to Pull Health Stats. If you have any stats entered in Apple’s Health app they will be pulled into the User Profile after selecting this button.

4.) I connected CycleCast to Google Fit, but my personal stats aren’t updating in my CycleCast User Profile… what’s up?

CycleCast can pull height and weight data that you’ve entered in Google Fit to provide more detailed calorie estimates. First, be sure you’ve followed the instructions in How do I connect CycleCast to Apple Health or Google Fit? Then, go to the User Profile in Account Settings and select Tap to Pull Stats from Google Fit. If you have any height or weight stats entered in Google Fit they will be pulled into the User Profile after selecting this button.

5.) Why I don’t see heart rate data in my workout results? I’m using a heart rate monitor and I already connected CycleCast to Apple Health or Google Fit.

CycleCast pulls heart rate data out of Apple Health or Google Fit. Depending on the model of your heart rate monitoring device, you may have to first complete your ‘workout’ in the monitor’s app (i.e. Wahoo Fitness, Polar Beat, etc.) and share it with Health or Fit prior to completing your CycleCast class. We’ve found that this can be done during the cooldown at the end of every CycleCast class.

 

1.) How do I cancel my membership or change my subscription options?

In the CycleCast app, go to Account Settings > Subscription and select Manage to access your App Store or Google Play Subscriptions settings.
You can also access your subscription settings outside of the CycleCast app in the following ways:

On iOS:
Go to Settings > iTunes & App Store > Apple ID: [your_email] > View Apple ID > Manage [under SUBSCRIPTIONS] and select CycleCast. Once in the CycleCast subscription settings menu, select your desired renewal option or turn off Automatic Renewal to cancel your subscription.

Instructions for how to end/modify your current subscription can also be found here:
https://support.apple.com/en-us/HT202039
Please view the section titled "On your iPhone, iPad, or iPod touch" for instructions on how to end or modify your subscription preferences.

On Android:
Open the Google Play Store. Select Menu > Account > Subscriptions. Find CycleCast and select Cancel.

Instructions for how to end/modify your current subscription can also be found here:
https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

2.) How does my subscription auto-renew work and can I turn it off?

By default, your subscription to CycleCast will renew automatically. Your account will be charged for renewal within 24-hours prior to the end of the current period ($9.99 + tax at the end of a month or $89.99 + tax at the end of a year, depending on subscription option chosen).

To disable auto-renewal, go to Account Settings > Subscription in the CycleCast app and select Manage to access your App Store or Google Play Subscriptions settings. You can also access your subscription settings outside of the CycleCast app in the following ways:

On iOS:
Go to Settings > iTunes & App Store > Apple ID: [your_email] > View Apple ID > Manage [under SUBSCRIPTIONS] and select CycleCast. Once in the CycleCast subscription settings menu, select your desired renewal option or turn off Automatic Renewal to cancel your subscription.

Instructions for how to end/modify your current subscription can also be found here:
https://support.apple.com/en-us/HT202039
Please view the section titled "On your iPhone, iPad, or iPod touch" for instructions on how to end or modify your subscription preferences.

On Android:
Open the Google Play Store. Select Menu > Account > Subscriptions. Find CycleCast and select Cancel.

Instructions for how to end/modify your current subscription can also be found here:
https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

3.) How do I change my password?

Go to Account Settings > Change Password in the CycleCast app.

4.) What do I do if I forgot my password?

There is a Forgot Password link on the Sign In screen under the Email/Password fields. Enter the email associated with your CycleCast account in the Forgot Password screen and select RESET PASSWORD. You’ll receive an email with steps on how to reset your password. Please ensure that you open the forgot password email on the device where you have CycleCast installed.

5.) Can I pay per class?

No. At this time, CycleCast only offers monthly and yearly subscriptions to access all content.

6.) How do I activate my 7-day free trial?

To activate your 7-day free trial, subscribe to the monthly or annual membership option by navigating to Account Settings > Subscription in the app. After subscribing, you won't be charged for 7 days and you can manage your trial subscription by selecting Account Settings > Subscription > Manage.